Ensures all necessary medical documents and patient accounts are consistent and complete to permit the timely billing of patient services. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Position Accountabilities

• Processes in-bound calls regarding patients
• Processes departmental To-Do’s
• Obtains verbal authorizations for reorder cards
• Creates manual orders
• Faxes CMN's/test logs on a daily basis
• Troubleshoots patient concerns
• Pursues all required medical documentation to permit billing of services
• Achieves stated revenue goals and objectives as outlined by Team Leaders or department focus group
• Follows all current Medicare and Medicaid regulations and requirements to ensure continual compliance

Other Responsibilities

• Assists other office personnel in the performance of their duties as assigned and as workload permits
• Participates in educational programs and in-house meetings on product information and new procedures
• Maintains and promotes patient confidentiality
• Maintains open lines of communication with Administration, department management and other departmental personnel
• Follows all Medicare, Medicaid and Private Insurance regulations and requirements
• Actively participates in Continuous Quality Improvement
• Demonstrates thoroughness with all work related activities; strives to continually improve quality and productivity results displayed by Patient Support Personnel on an ongoing basis
• Assumes other duties and responsibilities as assigned by the Department Manager
• Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
• Abides by all policies, procedures and protocols set forth in the departmental, CCS Medical Personnel and Administrative Policy Manuals

Position Accountability

• Profits: Responsible for new patient sign-on, existing patient care, and verification of benefits
• Cost Control: Ensures effective documentation and adherence to Medicare and Private insurance guidelines to facilitate proper payment and reduce waste
• Quality Control: Ensures that company philosophies, policies, and procedures regarding patients, government agencies, and other vendors are maintained
• Confidentiality: Adheres to HIPAA guidelines, company privacy and confidentiality policies
• Customer Service: Ensures that patient relations are treated with the highest level of customer service, per company policies
• Compliance: Ensures effective documentation and adherence to Medicare and Private insurance guidelines
• Records: Responsible for maintaining accurate patient records

Responsibility

Reports to: Department Manager
Supervisory: None

Knowledge Skills and Abilities Required

• High School diploma or GED equivalent, and six months to one year prior inbound call center experience and/or training, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals; ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form, ability to deal with problems involving several concrete variables in standardized situations

Physical Requirements

Frequent: Speaking; hearing; sitting; use of hands/fingers; handling or feeling objects, tools or controls; close vision; color vision; peripheral vision; ability to adjust focus
Occasional: Standing; walking indoors; reaching with hands and arms; stooping; kneeling; crouching; crawling; lifting and/or move up to 10 lbs
Desired Key Competencies

• Must be flexible regarding work schedule; all positions require evening and weekend availability
• Demonstrated skills working with Microsoft Office software programs and Lotus Notes
• Strong Multi-tasking skills
• Strong phone skills
• Attention to detail
• Ability to work independently
• Interpersonal relation skills
• Good time management

Work Environment

Moderate noise level similar to typical office environment with computers, printers and light traffic.

To apply for this position, please email or mail a cover letter and your resume to:

CCS Medical
Attn: Recruitment Department
14255 49th Street North
Suite 301
Clearwater, FL 33762

Fax: 727-507-2879
Voice: 727-507-2227
E-mail: recruiter@ccsmed.com